The Accessibility Demand Response
Respond to an accessibility demand letter
respond to an accessibility demand lettere-commerce / retailtool-agnosticlegalaccessibilityadacomplianceecommerceadvanced
Entry PT-0242 · full textReceived
We received a website accessibility demand letter: [THE LETTER, WHO SENT IT, WHAT THEY CLAIM, OUR SITE'S REAL STATE - ANY AUDIT, KNOWN ISSUES, WHAT PLATFORM WE RUN ON]. Prep the response: how to tell a serial filer from a genuine complaint, what to fix immediately regardless (the cheap wins that moot most claims), what never to say in writing before counsel weighs in, the remediation roadmap with dates that shows good faith, and the settlement-versus-fight factors.
Inputs needed
- #Letter, sender, site audit state, platform
The receipts
What good output looks like
Serial-filer check; immediate cheap fixes; what-not-to-say list; dated remediation plan
The stream
Reading the room…