The Post-Purchase Sequence
Write a post-purchase email sequence
Write the post-purchase email sequence: [WHAT THEY BOUGHT, HOW LONG UNTIL IT ARRIVES OR ACTIVATES, WHAT MOST CUSTOMERS DO WRONG FIRST, WHAT WE WANT THEM TO DO NEXT - REVIEW, REORDER, REFER]. Four emails: the order-high email (confirm, set expectations, kill buyer's remorse), the get-ready email (arrives before the product does, prevents the most common setup mistake), the how-is-it email timed to first value, and the ask email (review or referral - one, not both). Timing per email based on our actual delivery or activation window.
Inputs needed
- #Product, delivery window, common first mistake, next desired action
What good output looks like
Remorse killed in email 1; setup mistake pre-empted before arrival; ask email asks for exactly one thing; timing tied to real delivery windows
The stream
Reading the room…
Same drawer
The Positioning Stress Test
Positioning
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