The Error Message Rewrite
Rewrite product error messages for real users
rewrite product error messages for real userssaastool-agnosticproductux-writingerrorsmicrocopybeginner
Entry PT-0173 · full text · stolen 0 timesReceived
Here are our product's error messages: [PASTE 10-15 ERROR MESSAGES WITH WHEN THEY FIRE]. Rewrite each so a frustrated user can act: what happened in plain words, whose fault it reads as (hint: never theirs), what to do next in one step, and when to contact support vs retry. Kill every 'something went wrong' and every error code with no translation. Then give me the pattern - the five rules our team applies to every future error message so I never have to do this sweep again.
Inputs needed
- ■10-15 error messages with trigger context
What good output looks like
Every rewrite is actionable in one step; zero blame-the-user phrasing; codes translated or cut; the reusable five-rule pattern included
The stream (0)
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